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1. Getting Started with WingtraOne
Quickstart guide (EN)
Product specification
Once you receive your drone
Quickstart guide (ES)
2. Flying and Data Acquisition
Regulations overview
Payloads and Their Settings
Charging of WingtraOne
Flight preparation
Flight Planning
Advanced Flight Planning
Flying
Workflow with Specialty Cameras
3. Geotag your data
WingtraOne Non-PPK workflow
WingtraOne PPK workflow
WingtraOne PPK coordinate systems
4. Process your data
Photogrammetry processing
RGB Imagery Processing
Multispectral Data Processing
Troubleshooting
Flight Data Handling
WingtraOne Hardware
Cameras
PPK Module
WingtraHub geotagging
WingtraPilot
Errors
Advanced Troubleshooting
Troubleshooting Instructions (internal) - only for out of warranty cases
WingtraOne SD Troubleshooting
Maintenance and Replacements
General
Basic Replacements
Payloads and SD cards
Return shipments
Knowledge Base for drones with ID < 1135
Internal articles
Wingtra Internal
Sales
Customer Success - Get Started
Known issues
Customer Success
Sales enablement
FAQ
Online Training Courses for Wingtranauts
General
Repair/Replacement Internal
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Help Center
Wingtra Internal
Distributor Portal
News & Announcements
Distributor Apps
Drone Comparisons (Internal)
Sales & Marketing Resources
Training Resources
Support Resources
Legal & Pricing
Sales Playbook
Advertising Material
Customer Portal
General
Update WingtraOne
Access Logs
Payloads and Accessories
1. Getting Started with WingtraOne
Quickstart guide (EN)
Product specification
Once you receive your drone
Quickstart guide (ES)
2. Flying and Data Acquisition
Regulations overview
Payloads and Their Settings
Charging of WingtraOne
Flight preparation
Flight Planning
Advanced Flight Planning
Flying
Workflow with Specialty Cameras
3. Geotag your data
WingtraOne Non-PPK workflow
WingtraOne PPK workflow
WingtraOne PPK coordinate systems
4. Process your data
Photogrammetry processing
RGB Imagery Processing
Multispectral Data Processing
Troubleshooting
Flight Data Handling
WingtraOne Hardware
Cameras
PPK Module
WingtraHub geotagging
WingtraPilot
Errors
Advanced Troubleshooting
Troubleshooting Instructions (internal) - only for out of warranty cases
WingtraOne SD Troubleshooting
Maintenance and Replacements
General
Basic Replacements
Payloads and SD cards
Return shipments
Knowledge Base for drones with ID < 1135
Internal articles
Wingtra Internal
Sales
Customer Success - Get Started
Known issues
Customer Success
Sales enablement
FAQ
Online Training Courses for Wingtranauts
General
Repair/Replacement Internal
Academy
Case Studies
Drone Basics
White Papers & Webinars
Wingtra Internal
RDO: Premier Tier, Demo Units, Sitech subdealers
How to organize a Zurich/Wingtra office visit?
Remove WID from the distributor stock
Sales
Sales Engineering Process
How to handle multinational companies in Hubspot
Hubspot Quote Approval Process for Sales
Meaning of deal stages
Partners - Drone Insurance Providers
How to get the most out of HubSpot
How to reflect split payments in Hubspot
Shipping price
Hubspot Quotes
3DR Partnership - Terms and Setup (Wingtra Internal)
Delair.ai partnership
How to get technical support as sales manager
What are our sales policies?
Internal - how does the global trade-in program work?
Sales Process
Product configurator set up
Shipment: View, create and edit an order
Split of Responsibilities: channel sales, direct sales, joint deals
How to place an order and create a shipment
How to process a credit card payment
How to manage access to the Knowledge Base?
How to manually add leads to the distributor dashboard
How to give credit notes to customers?
Wing upgrade to GEN II
Automated Payment Reminders
Lead forwarding Hubspot Settings & Tracking
Sales Inbox
Sales deal stages
See more
Customer Success - Get Started
How to merge tickets
Support policies and approval requests
Your day as a ticket assignor
Customer Success team building and the global visiting schedule
Best practices for customer communication and ticket handling
How to work with support tickets in Hubspot
Set up and learn about the phone system in Hubspot
How to organise online operator courses in HS and CU?
Onsite onboarding of distributors and customers
How to make calls using Hubspot
Report bugs in Customer Success internal applications
Guidelines on writing a KB article
Best practices for escalating a ticket
Support Guidelines & Best Practices
Shipment Process Support Team
How to classify support tickets
Support tools
Getting started in customer success!
Customer success - team organisation
Customer Success Manager responsibilities and guidelines
Customer Success Get Started - Further reading
How to do a Post-mortem report
How to set up a Drone UseType, Shipment Type and Discount in a shipment in the shipment form.
Customer Success holiday approval process
Return shipments
Replacement articles layout
How to link a specific section in HS article to another article
See more
Known issues
Known issue: Flap jittering
Known issue: loose capacitor
False-Color Image with Corrected Brightness from Micasense Data
Known Issue: GEN II SD card read-only issue
Known issue: GPS signal jamming or spoofing
Known issue: QX1 connectivity
Telemetry Replacements - Internal Process
Debugging guidelines - PPK issues-outdated
Known issue: Tablet crashing
Known Issues: 2.4GHz Telemetry on v2
Known issue: Damaged tablet holder
WingtraHub crashes after processing base station
Broken flight battery charger
Known issue: Crash due to failing BEC in cold conditions (plane ID < 1460)
Upgrade telemetry for the TAB Active 2 tablet
Known issue: Bad or missing PPK data after flight
Downloading offline map or displaying background map failures
Handling RFD 868/900 Telemetry issues
Known issue: Middle stands breaking
Known Issue: RC screen shows "SD CARD WARNING"
Known Issue: Time slip Estimator Error
Camera Troubleshooting Flowchart (internal)
Known issue: Antenna offset in WingtraHub is unclear
Camera stuck in date and language settings
Crop an SBF file to remove wrong triggers at the end
Autopilot and OBC SD cards getting loose (v3)
Known issue: SBF file analyzing
Known Issue: Can you provide us your CE or FCC certification number?
Debugging guidelines - PPK issues
PPK dongle lost or corrupt files
Known issue: Prevent propeller to fly away
Known Issue: Battery draining too fast after back transition
Early battery warning when flying in assisted hover
Known issue: Battery cables pulled out
Known Issue: Critical Internal Sensor Damage Error
Known issue: Flap hinges come loose
Known Issue: RX1 will not power on
Known issue: Tablet Overheating - WingtraPilot crashing
Bird attacks - ticket handling guidelines
Preflight Camera/PPK Check Messages
Known issue: RX1 connectivity
Known issue: RC battery drains fast
Base station RINEX file failures
Known issue: slowdown in reading out the waypoints from FMU SD card
Flying in cold conditions
Known issue: Wrong time displayed in WingtraHub
Known issue: the .sbf file is not transferred to the WingtraPilot project folder
Known issue: Too fast descent during landing
Known issue: Keyboard application crashed during an update of tablets, TabActive to Android 9
Early RTH: why do I experience less flight time on a full battery
See more
Customer Success
Additional technical specifications for WingtraOne
Automated association of drone with end user company as soon as the drone is sold.
Warranty and the extended services tracking
The automated license creation process in HubSpot
How to moderate feature requests on feedback.wingtra.com (internal)
How to release, label and track WID?
Planning and execution of a remote WingtraOne training
Online training courses - CSM responsibilities
Zagreb Workstation
Force update firmware via Rescue Script (internal)
Agisoft license ordering process
Periodic calls guidelines
When to replace the RX1 camera mount
Install Bentley ContextCapture for internal use
How to simulate a WingtraOne flight using the tablet
How to update a drone record in the Hubspot
Propeller Aero / Wingtra - Support Guide
How to do online (remote) training
How to find shipments in process.st
Additional training (refresher)
[Zagreb office internal] How to import drones in Croatia
[Zagreb office internal] How to download PPK correction data in Croatia
PPK vs RTK
How to manually activate a PPK license?
Communication guidelines for the upsell process of GEN II
Telemetry frequency in new countries
Tracking process for all RDO US domestic shipments (for warranty replacement cases)
Use of search tags in the KB
Free onboarding
How to retrieve the electronic serial number from the flight logs?
Drivetrain health check - troubleshooting flowchart
How to handle cases where the drone can not be retrieved (fly aways, lost in the sea, ...)
Certification: How to handle inquiries about certification
Warranty termination
Bentley license ordering process
Missing OBC/FMU SD cards
Zurich Lending Shop
Using drone records and metadata in Hubspot
Pricing policy for replacements for direct customers
Time to first reply - fix
Alternative workflow to RedEdge plus PPK
How to escalate Bentley Context Capture issues
How to offer application consulting
How to create a new Knowledge Base article?
How to review an article?
Serial numbers of WingtraOne components - internal list
Sony RX1 Lifetime
How to get logs from MicaSense cameras?
What is the price of a wing or replacement wing?
Repairs, replacements and returns policy (internal)
Flight Behavior
What are your responsibilities as a Customer Success manager / engineer?
Using the search filters in the HubSpot
How to check the telemetry performance of a drone (basic)
What did change on a high level on the WingtraOne fleet (internal)
Mission Planning
WingtraPilot Limitations
Create a Troubleshooting KB article
Flight Preparation
How to send the KB registration email to a customer
How do drone registrations work (internal)
Log analyze battery issue
Differences between v2 and v3 units
Guidelines on how to create the warranty assessment report
How to analyze flight logs
How to roll out new software release?
Compatibility of QX1 with PPK module
See more
Sales enablement
How to submit social media suggestions in Clickup
What is the funnel and how to work with it?
How to remove auto resizing in newsletters
Pix4D React Overview
How to use Hubspot Sequences
Premiere Pro Video Editing Best Practices
How to demo a project in Pix4D
Mass emails for sales and support (e.g. demo days, customer emails, etc.)
How to submit a newsletter topic
Wingtra swag and how to get it
See more
FAQ
GEN II - PPK antenna design
FAQ (Support): I can not log into the knowledge base anymore. I do not see my tickets.
FAQ (Sales): What is the lifetime of WingtraOne?
Wingtra Support Article: How to quality control and analyze SBF files
Online Training Courses for Wingtranauts
Online Training Courses for Wingtranauts
General
Where to put information about a competitor?
What are NPS and CES and how to deal with customer feedback as Wingtranaut
Add videos in knowledge base and customer emails
Feature and Product Releases to the Customer Team
How to create a training licence in HubSpot?
Shipments Sheet Release Notes
How to report Wingtra-internal incidents
Wingtra Internal Shipments
How to handle and create feature requests as Wingtranaut (internal)
How to save WingtraOne flight imagery (internal)
What is the process of building the data in our Reporting?
Create and edit knowledge base articles
Using lists and portfolios to create a custom release roadmap in clickup (experimental)
Resampling DroneDeploy Elevation Data for WingtraHub Import
How to use Video in the KB and in Email and how to create GIFs and annotative screenshots
Suggest projects in sales, marketing or support
How to Use Clickup 1.0 (internal)
How to Use Clickup 2.0 (internal)
Updating Product Catalog (Hubspot and Pandadoc) and the price list
See more
Repair/Replacement Internal
Access flight logs from the autopilot and OBC SD on a 2.4 Ghz drone
Warranty replacement declaration
Return shipments