Customer Success holiday approval process

This article describes the holiday approval process and gives more info on the minimum number of people working and team dependencies during these times

Quota:

Total - 5 people have to be working

• Zurich, Zagreb, APAC - At least 3 people in the office 
• The USA and LATAM - At least 2 people working
  
  

• Basil, Jasna, Antigoni
  
  • At least one person has to be in the office
  • Ideally, the holidays of Jasna/Basil are not overlapping

Dependencies

• Jasna - Antigoni
• Luka - Zoran
• Hrvoje - Tomislav
• Jack - Spencer
• Julian - Niv
• Irwin (Zagreb/ Zurich team covering Irwin's tickets)
  
  

Important notes

• To avoid some misunderstandings please check the planned vacation with your colleague and once you agree, create a holiday request in Bamboo
• For a longer vacation, the team lead needs to be informed at least 2 weeks in advance; if the above quotas are already met, holidays won’t be approved
• For shorter (1-3 days), the team lead needs to be informed at least 1 week in advance

How to send a request?

1. Log into Bamboo, go to the Home tab and click on Request Time Off (e-mail will be automatically sent to Jasna for approval)
2. Make sure you add correct dates for your holiday request