Knowledge Base for drones with ID < 1135
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      2. Knowledge Base for drones with ID < 1135

      Troubleshooting

      In this article you can find troubleshooting instructions for drone ID < 1135.

      Warning: "Could not retrieve geotags from WingtraOne" for WingtraOne ID < 1135

      Downloading your geotags can fail if the telemetry link between WingtraPilot and WingtraOne is unstable. You will get the following warning in this situation. Walk towards WingtraOne and click "Retry" on the pop-up with the warning to download the geotags again.

      "Could not retrieve geotag (SPECIFICGEOTAG) from your WingtraOne. Ensure you have a stable telemetry link or move closer to your WingtraOne and retry."

      Q: I powered off the WingtraOne before the geotag download succeeded. What can I do?

      If you powered off the WingtraOne before the geotag download succeeded, you can repower the WingtraOne. You will be asked if you want to download the geotags now. If you are not asked by WingtraPilot, go to the geotagging menu and click on "retry downloading geotags for your latest flight." Geotags of older flights, which were not downloaded, are lost permanently.

      Q: I need to capture calibration images after flight—will geotagging still work?

      For WingtraOne ID < 1135, geotagging will fail if you captured images after the flight before geotagging. You can use the following workaround to geotag your images:

      1. Insert SD card into the tablet, open MyFiles app and move all post-flight images out of the image folder to another folder on the SD card
      2. Run the geotagging as normal on the folder without the post-flight images

      Q: Is it possible to geotag images only after multiple flights?

      For WingtraOne ID < 1135, the best procedure to operate WingtraOne and receive correctly geotagged flight images is to geotag the images after each flight. Geotagging images from multiple flights saved all in the same folder is not possible.

      For WingtraOne ID < 1135, if required, you can skip the geotagging step directly after the flight doing the following:

      1. Using a different SD card for each flight. Label the SD card appropriately to identify the images corresponding to the conducted flight plan. Please make sure to have enough free storage capacity available. For WingtraOne RX1 camera you need a 128GB SD card for WingtraOne QX1 camera you need a 64GB SD-card.
      2. By renaming the image folder after each flight. Insert the SD card into the tablet. Open the "My Files" app and browse to the SD card storage. Locate the folder containing the images of the last flight in /DCIM. It should have a name like 1XXMSDCF. Click and hold on the folder name and then on "MORE" in the top right corner. Click on "rename" and give the folder a new descriptive name which allows you to identify the images corresponding to the conducted flight plan. Make sure to have enough storage space on the SD card left. For WingtraOne 40MP with default settings you need at least 40GB space for each flight and for WingtraOne 20MP you need 20GB of space.