Return shipments
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      1. Help Center
      2. Maintenance and Replacements
      3. Return shipments

      RMA and Return Process

      Wingtra products are of high quality and reliability, but sometimes even the best drones have an issue. If your WingtraOne or any other Wingtra product got damaged, Wingtra and your local distributor will do everything to assist you with the process.

      How can I send in my equipment for repair?

      1. Report the incident to your local distributor or to support@wingtra.com and include the following information:

      • Give a detailed description of the incident. Add background information (environment, weather, unusual observations), date, time and location of the incident and your WingtraOne serial number.
      • Add flight logs (instructions under Wingtra Knowledge Base).
      • Add pictures of all damages. Check your unit carefully and try to document every damage you observe.
      • (optional) Add video of the incident if existent.

      2. You will receive instructions regarding the next steps, instructions of the return shipment (if required) and expected time that the repair will be done.

      3. Agree with the proposed action (return shipment) and your distributor or Wingtra will initiate the return shipment for you. ¹

      4. Use the original packaging and ship the equipment according to the instructions of the distributor or Wingtra.

      What happens afterwards?

      5. You will be informed once your product is inspected and warranty assessment is finished. Your distributor or Wingtra will share an offer for the repair or replacement and take over the cost in case warranty would apply.

      6. Agree with your distributor or Wingtra if the repair or replacement should
      be done on the offered conditions. ²

      7. Payment is due to 30 days after the above agreement. ³

       

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      ¹   By giving your consent for return shipment, you agree to pay for return shipment even if the product(s) would not be repairable.Wingtra can offer a special discount on a new product in the latter case.

      ²   Warranty and repairability assessment can only be done by Wingtra AG at the moment. If necessary, the product(s) need to be shipped back to Wingtra AG for the final assessment.

      ³   For legal questions refer to your original purchase agreement, the end-user-license-agreement (EULA) and warranty terms.