What is Wingtra inventory at a distributor (WID) and how is it managed?

WID is defined as a Wingtra product, owned by Wingtra, but stored at the warehouse of a distributor. The intention of WID is to reduce downtime between diagnosing a warranty case and delivering the replacement product.

When can we use a WID product?

WID can be given to the end customer only after Wingtra approves it. Each WID product will have a physical “WID label,” informing the distributor that the product is Wingtra inventory.

WID can be any one of the following:  

• • Wing only—including telemetry and spare pitot tube but excluding pilot box (and all its contents)
  • RX1 + mount 
  • QX1 + mount 
  • PPK module 

WID can not be:

• • For sale
  • Used for temporary replacements
  • Used for testing purposes
  • Used for demonstrations
  • Considered property of the distributor
    
    

What is the process to deploy WID to the end customer and manage WID?

1. Upon malfunction of a product, the distributor opens a ticket with Wingtra support: at support@wingtra.com or through this link.
2. The distributor must provide logs or other information so that Wingtra support can assess if the case is covered by warranty. 
3. The distributor must then wait until they receive written confirmation that the malfunction is covered by Wingtra. 
4. Upon written confirmation from Wingtra, the distributor must update inventory in Wingtra's Distributor Dashboard as follows:
   
   1. Wing only: If the wing is deployed to an end customer both distributor and customer success manager must make sure that the following properties are changed:
      • Customer email → please insert email of the customer

1. 1. • Current location → set to “End User”

1. 1. • Is sold or owned by end-user → set to YES
        
        
        
   2. Payload only: Once the distributor receives approval that the payload can be used, they will need to send either an image (including serial number) or the serial number of the previously approved payload to Wingtra. After the serial number has been communicated, the distributor can remove the WID label.
      
      

5. Wingtra will create a shipment to replace the deployed WID with a new WID. Wingtra support will close the ticket once the replacement WID product has been received by the distributor.

6. Shipment status can be monitored via the Distributor Dashboard Wingtra shipments database, or by contacting support@wingtra.com.